Perhaps because the pandemic has required much more work to be done remotely and so via technology, employees now appear to be frustrated by the lack of take-up of available tools.
Research out this week and produced for the European arm of the office products maker Ricoh, found that most of the continent’s employees now believe that digitalizing processes improves their work. They say that, in contrast, heavy administrative workloads, lack of office booking systems and inadequate workflow technology diminish the employee experience. Nearly half of workers say they would be more productive if their administrative burden wasn’t so high. Moreover, two-fifths are confused by the number of technology platforms they are expected to use, saying these additional tools actually increase their workload, rather than streamline it.
It could be that at least part of the problem lies with the employers themselves. They may have approved spending on various forms of technology but they are not yet thinking digitally. A book published earlier this month suggests that many people think that they are not sufficiently technical to do so. But The Digital Mindset argues that “you don’t need to master coding or become a data scientist.” What is required, though, is an understanding of what computer programmers and data scientists do. It also helps to have some knowledge of such areas as how machine learning or AI works and how to interpret statistical models and data in general.